Frequently Asked Questions
Everything you need to know about our luxury bath and home fixtures.
What is the standard lead time for shipping?
Most in-stock items are processed within 2-3 business days. Depending on your location and the size of the fixture, delivery typically takes between 5 to 10 business days.
How do I care for my cast iron or acrylic bathtub?
To maintain the finish, clean regularly with a soft cloth and a mild, non-abrasive soap. Avoid harsh chemicals or scouring pads, as these can dull the surface over time.
What is your return policy for home fixtures?
We accept returns on unused, uninstalled items in their original packaging within 30 days of delivery. Please note that a restocking fee may apply to large freight items.
Do your products come with a warranty?
Yes, Barclay Products Limited offers a limited warranty against defects in material and workmanship. The duration varies by product category, typically ranging from one year to a lifetime limited warranty.
Can I purchase replacement parts for my faucet or drain?
Absolutely. We stock a wide range of replacement cartridges, washers, and decorative components to ensure your fixtures remain functional for years to come.
Are your products compliant with local plumbing codes?
Our products are designed to meet or exceed standard plumbing regulations, including cUPC certification for most of our basins and tubs. Always check your local building codes before installation.